Topic Completeness  "If you can't hold their hand in person, rely on the written word."

Have you ever read something that assumed you had...

• read some other section before getting to this section (because that's what you do with all your spare time)?

• a thorough understanding of the proprietary terminology (because osmosis is a part of your way of life)?

• would instinctively know to "read between the lines" when working through a set of steps (because it's so obvious)?

Well, that's a 'no-no' in our book.  We never assume that the reader knows more than they do.  (Hey, we've all sat in a class with that one student who asked, "what's this white thing hooked to the computer that moves"?)